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TERMS & CONDITIONS
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Options Online World and its affiliates.
1. Introduction:
a) NewWeddingFavors.com, (“Website”) is an Internet based content and e-commerce portal operated by Options Online World, a company Partnership under the laws of India.
b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. NewWeddingFavors.com, at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
2. User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify NewWeddingFavors.com, of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. NewWeddingFavors.com, cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
3.The user should carefully read the description of gifts, shipping declaration and destination information before placing the order.
For the occasion of Mother’s Day, please make the note of the cut-off time for placing your order for timely delivery:
For Metro Cities
We are taking orders of perishable items like Flowers, Cakes, etc. till 10.00 AM (India Time) on 12th May.
Non Metro Cities
We are taking orders of perishable items like Flowers, Cakes, etc. till 2:00 PM (India Time) on 11th May.
Orders which are placed within the above cut off time will be delivered on Mother’s Day.
For orders which are placed thereafter, we will make all efforts to get them delivered on Mother’s Day but do not guarantee the same. If not delivered on 13th May, the same shall be delivered on 14th / 15th May.
Items which are shipped by courier will require shipping time as mentioned in the product description.
Furthermore, we do not guarantee Midnight Delivery of gifts on Mother’s Day.
For the occasion of Valentine’s Day, please make the note of the cut-off time for placing your order for timely delivery:
For Metro Cities
We are taking orders of perishable items like Flowers, Cakes, etc. till 10.00 AM (India Time) on 13th February
Non Metro Cities
We are taking orders of perishable items like Flowers, Cakes, etc. till 2:00 PM (India Time) on 12th February.
Orders which are placed within the above cut off time will be delivered on Valentine’s Day.
For orders which are placed thereafter, we will make all efforts to get them delivered on Valentine’s Day but do not guarantee the same. If not delivered on 14th February, the same shall be delivered on 15th / 16th February.
Items which are courier able will require shipping time as mentioned in the product description.
Furthermore, we do not guarantee Midnight Delivery of gifts on Valentine’s Day.
During occasions, the orders are processed by the FIFO principle. Thus, if your order is received late (closer to the occasion date), your order might be delivered on the next working day or later. We do not take any responsibility for such late deliveries. Furthermore, we do not guarantee Midnight Delivery of gifts on occasion.
Kindly Note that the orders which you have placed after 6pm on 25th October, 2011 for 26th October may be delivered on 26th October or may not be delivered. If not delivered, it will surely be delivered on 27th October, 2011.
We are a service which acts as a facilitator for users, who want to send gifts to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and our service charge.
We reserve the right to change the price of any gift, without prior notice.
If you are ordering a cake, please request the recipient to check the cake at the time of receiving it. Cakes, being perishable in nature – should be refrigerated immediately. The cake should be consumed on the same day or within 8 hours of receiving it. Any complains for cake should be reported within 4 hours of consumption.
Any Defects found in gifts other than cakes should be reported by the recipient or the sender within 24 hours of the receiving the gift. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected. If the gifts are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary chocolates.
In case of exchange / return of Gifts, all the cost of courier and other charges would be borne by the recipient of the Gift.
On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
NewWeddingFavors.com, and its partner websites may bring out different promotions from time to time. Customers are requested to note that in one order – only one promotion can be applied and not more than one.
If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand, can be delivered to any address given by you.
Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
The Billing name which you have entered is the name which will be disclosed to the recipient. In case the name which will go with the gifts is different than the Billing name, please email us the Billing Name after you complete the order.
The date of delivery selected by you will only applicable for perishable gifts like flowers, cakes, fruits etc.
Couriable products (like Gift vouchers, perfumes, watches, selected Chocolate, selected Sweets etc) are sent by courier and cannot be delivered on a specific day. We will email you a tracking no. once the items are couriered.
Local government charges like octroi if applicable will be paid by the recipient and will be reimbursed by the company in form of a discount.
Requests for cancellation of orders will not be entertained.
We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the user will be informed.
Refund can sometimes take upto 31 days to take effect.
For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Re delivery charges, if any, will be borne by the user.
The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery. Refund can sometimes take upto 31 days to take effect.
Floral arrangements shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement will vary due to variability of flowers across different destinations.
The different shape Cakes which are displayed in the ‘Kid’s Cake’ and ‘Special Cakes’ section are indicative. The actual shape of the Cake is subject to change and may vary as per the availability in the delivery city.
In an event the ordered flowers / sweets / chocolates/ cakes are not available in the selected city / town; they will be replaced with available flowers / sweets / chocolates/ cakes of equal or higher value.
Advance time notice for delivering of hand delivered gifts vary from 4 hours to three business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver on the same day. For other major cities, it varies from 12 hours to two business days. For interior towns and villages, three business days notice is required.
The price displayed on the website includes MRP, Service Cost, Bank Processing Charges and other commissions.
Please contact [email protected] for further clarification on any issues related / non-related to the terms and conditions.
Disclaimer: NewWeddingFavors.com, running by www.Optionsonlineworld.com which is specialized in flowers / sweets / chocolates/ cakes are not available in the selected city / town; they will be replaced with available flowers / sweets / chocolates/ cakes of equal or higher value. All items are made of top-grade material, have nice quality. Though our products are almost the same look to the picture, by ordering you fully understand that we have given the best and you are a part of NewWeddingFavors.
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